Refund policy
We hope you love your Lagniappe Accessories purchase! If you're not completely satisfied, we're here to help.
Returns
We accept returns on eligible items within 14 days of delivery.
To qualify for a return, items must be:
- Unworn and unwashed
- In their original condition
- Free of stains, odors, pet hair, makeup, or damage
- Returned with original tags attached (when applicable)
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process your refund.
Exchanges
Need a different size? We happily accept exchanges on eligible apparel within 14 days of delivery, subject to inventory availability.
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Hair ties and hair accessories
- Jewelry
- Custom or personalized items
- Gift cards
- Sale or clearance items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at hello@shoplagniappestyle.com with your order number and photos of the item. We'll make it right as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged item or an error on our part.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Lagniappe Accessories is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, we recommend contacting the shipping carrier directly. We're always happy to help provide tracking information and assist whenever possible.